Orange Business Services for multinationals
My Service Space: our online service management portal
My Service Space is our web-based self-service portal that provides online interaction between our customers and our service desk. My Service Space is available throughout the organization for our customers, and an unlimited number of logins are supplied at no cost.
business benefits
Via My Service Space your company can manage incidents across all service lines
via a secure Web-based application. Your company will benefit from:
-
improved visibility: all users with a login can view and follow the incident report or the progress of a change request
-
easy tracking of progress: fast and efficient communication on incident status via email notification
-
reduce handling time: by eliminating telephone calls, avoid misunderstandings and resolve issues more quickly
capabilities
With My Service Space, you can monitor and manage your Orange services end-to-end
via the Web from anywhere in the world. Your company can manage incidents and
change requests, monitor orders, inventory and network status. Your incident reports
are immediately actioned by a Service Desk that owns the problem to resolution,
and qualified agents are available to assist the incident management process via
24x7 live online help (Web chat).
The portal includes dynamic views of your infrastructure -- with automatic near-real-time
updates as well as web-based tools and reports to better control and optimize
your services, including:
- order tracking
- managed service configuration
- reporting
- network inventory and real-time monitoring
- billing (note for existing customers: viewbill is now integrated into My Service Space)
- incident management (creation, follow-up, notifications)
- change management (creation, follow-up, notifications)
- disconnect requests
- Web chat support
- knowledge base
- shared library
- messaging and notifications
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