Orange Business Services for multinationals
customer surveys
your satisfaction is at the heart of everything we do
To make sure we're continually improving, we use a variety of surveys to monitor our customers' satisfaction.
Here are some of them:
Quality Connect
Our main survey, Quality Connect, is web-based and takes opinions from about
300 randomly polled Orange Business Services customers every quarter. From pricing,
service delivery, field services, global customer support, customer service management
and project management to consulting and billing, we closely measure and follow-up
on customer satisfaction.
Interval Plus
Every month we report the scores of our Interval Plus web-based survey, which
measures customer satisfaction with installations.
benchmarking: Telemark Benchmark
We're continually comparing ourselves to competitors to make sure we're always
one step ahead by paying close attention to reports from industry analysts. Every six
months we compile an Executive Summary of the Telemark report dealing with all
aspects of the relationship between global data VPN operators and their customers.
"écoute clients"
This quarterly phone-based survey measures all aspects of customer satisfaction for
our French large national accounts.
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