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Avaya

strategic alliances
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Orange is a strategic alliance partner of Avaya

Through our global strategic partnership, Orange Business Services and Avaya jointly sell and deliver state-of-the-art unified communications, contact center and data networking solutions to multinational companies. Together we help customers in all industries gain maximum value from unified communications and enhanced customer relationship management.

In this relationship, Avaya provides the technology, and Orange provides the service surround. Orange can provide consulting, implementation and ongoing managed services in over 220 countries and territories around the world.

customer benefits


  • Avaya provides world-class technology and market leadership in IP Telephony, Unified Communications and Contact Center technologies, ensuring customers get a feature-rich Telephony and Unified Communications solution that directly impacts employee productivity and corporate competitiveness.
  • Orange provides a world of experience in delivering and managing Avaya solutions. Customers can enjoy the benefits that the technology offers, without needing to invest in mastering that technology or deploying people around the world to support it. Plus a single global provider reduces costs and ensures a consistent global deployment, so services work the same worldwide.

customer case study: financial services organization

When a multinational corporation wanted to move to IP-based telephony and out-task the management of the new infrastructure in the process, Orange stepped up.  Today, Orange provides and manages thousands of Avaya IP phones and Contact Center agent positions in dozens of countries around the world as a fully managed service. In return, the customer has lowered costs and increased employee productivity, while returning its operational organization to more business-focused activities.

about Avaya

Avaya leads the world in secure and reliable IP telephony and contact center solutions. Enterprises of all sizes depend on Avaya for state-of-the art communications applications and services that improve efficiency, collaboration, customer service and competitiveness. Avaya has achieved worldwide leadership recognition for the following:

  • Leaders Quadrant in Gartner Magic Quadrant for Corporate Telephony, Worldwide (August 2010) and for Unified Communications (July 2010)
  • Avaya Aura® Contact Center – chosen as the top contact center product in an independent comparative lab review conducted by Mier Consulting, a leading independent consultancy specializing in comparative assessment of communications and network products
  • Avaya is the first in its category to be recognized for excellence in certified technology service and support programs by the distinguished JD Power & Associates – and Avaya won this award the last two years in a row

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