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Maximize efficiency and productivity

Maximize efficiency and productivity

 

Watch the videoMaximize efficiency and productivity by making agents’ daily tasks easier and more efficient.

 

Customers are using a variety of media and are looking for more responsiveness, interactivity and personalized services.

With our contact center solutions, benefit from a unified agent desktop, whatever the channel, customizable depending on your business needs.

With Flexible Contact Center you can personalize the agent desktops – thanks to a large library of widgets – and benefit from real-time and historical statistics. Flexible Contact Center can also be integrated with other CRM tools to boost your customer insights, service and cross-selling opportunities.

Managed Contact Center with the Cisco and Genesys solution gives you powerful media-blending features. We all know how difficult it is to manage multiple channels, so with media-blending capabilities, you'll have a universal queue to balance contact center workload more efficiently and optimize available resources. Take advantage of our design experts and developers who are already thinking of Web 3.0 to develop new and innovative customer experiences.

 

 

Managed Contact Center

 

Managed Contact Center is a fully-managed multimedia contact center solution hosted in Orange data centers on our shared platform.
This solution, whether Cisco or Genesys, provides media blending and offers high-end, fully-scalable services for complex global contact centers that have more than 250 agents.

 

 

Flexible Contact Center

 

Flexible Contact Center is a lighter, ready-to-use, turn-key contact center solution for companies of all sizes with no minimum number of agents.
Using the advanced multimedia platform, your agents will be able to handle all inbound and outbound contacts in an identical way from their workstations, via an intuitive interface developed by Orange.

 

 

revised 25 Oct 2015

 

 

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