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Six technology innovations that are changing the nature of the workspace

Six technology innovations that are changing the nature of the workspace
September 17, 2012in Technology2012-09-172013-03-18technologyen
The new workspace is made up of a number of technology components enabling access to corporate systems from wherever users are. Here, we offer a snapshot of just what these components are and how they have matured in recent years.1. network: 2.3 billion Internet users worldwide (ITU)A...
six technology innovations that are changing the nature of the workspace
The new workspace is made up of a number of technology components enabling access to corporate systems from wherever users are. Here, we offer a snapshot of just what these components are and how they have matured in recent years.
1. network: 2.3 billion Internet users worldwide (ITU)
A ubiquitous networking system that allows your applications to follow you wherever you go is a vital component to the new workspace, one where services are fully managed from end to end.
According to the ITU World Telecommunication/ICT Indicators database, in 2011 the world was home to 7 billion people, one third of which were using the Internet.  Network providers have enhanced enterprise access as a result. Orange Business Services has the world's largest data network in terms of geographic coverage, spanning 166 countries and territories, 967 cities and towns with 1,468 PoPs worldwide.
Mobile-broadband subscriptions have also grown 45% annually over the last four years. Today there are twice as many mobile-broadband as fixed broadband subscriptions.
This has been supported by growth in international Internet bandwidth over the last five years, from 11,000 Gbit/s in 2006, to close to 80,000 Gbit/s in 2011.
In the new workspace, network ubiquity will help to further resolve three key technical issues: power consumption, user interface, and wireless connectivity.
2. devices: 1.84 billion smart connected devices used globally by 2016 (IDC)
The plethora of smart connected devices - PCs, media tablets, and smartphones - available on the market is continuing to accelerate. Users are now buying their own gadgets and requesting enterprises to enable them to access workplace data and applications. 
IDC estimates shipments of the devices will top 1.1 billion worldwide in 2012 and 1.84 billion by 2016. The iPass Mobile Workforce Report found the number of devices carried for work has grown to 3.5 devices and tablet adoption has grown to 64%.
Of these enterprise users, the majority (82%) report they are concerned about the use of personal devices for work purposes. The biggest concern is potential network security breaches (62%), followed by possible loss of customer enterprise data (50%), potential theft of intellectual property (48%) and difficulty meeting compliance requirements (43%).
Much is being done in an attempt to resolve these with device management tools and GIA says the global market for mobile software is projected to reach US$79.7 billion by the year 2017. 
3. cloud: 90% of consumer connected devices to have cloud services integrated by 2013 (Gartner)
By the end of 2013, consumer cloud services for accessing content Software-as-a-Service (SaaS) will be integrated into 90% of all connected consumer devices and will be worth $150 billion.
Another cloud offering is the Virtual Desktop Infrastructure (VDI) allowing users to access secure and centrally-managed desktops running in the datacenter. A Global Security Index survey from Citrix Systems found 33% of large organizations have already implemented some level of desktop virtualization. A further 41% plan to do so within the next year.
Security continues to be a top deterrent for many businesses looking to use cloud computing in their company. However, cloud providers are now becoming compliant with numerous security regulations, such as HIPAA, ISO 27001, and PCI DSS and businesses are looking to change workload processes. Gartner says 60% of server workloads will be virtualized by 2014.
4. unified communications and collaboration: $13.5 billion - the value of UC in Europe by 2013 (IDC)
Unified communications (UC) will play a pivotal role in steering people towards the new workspace model, by enabling them to have full control of how remote access operates across the company.  The latest forecasts from ABI Research show that the value of the global UC market is set to reach $2.3 billion by 2016.
Other collaboration tools will also be important to the new workspace. Gartner predicts that 200 million people will pay for desktop videoconferencing by 2015. Infonetics also expects a cumulative $22 billion to be spent by enterprises on videoconferencing and telepresence hardware and software from 2012 to 2016
Merging mobility with UC can help to match rising costs with greater productivity gains by presenting users with options as to how make efficiencies. Reporting, connectivity and user experience can all be integrated into UC and be presented in a flexible manner around reduced costs and simple presentation. The key priority is to define mobility policies, driven by business strategy decisions.
5. apps: 36 billion apps will have been downloaded by the end of 2012 (ABI Research)
ABI Research claims that mobile users will download nearly 36 billion apps in 2012 globally and the new workspace will encompass these as crucial enterprise tools. IDC also predicts that by the end of the year, 80% of new commercial enterprise apps will be deployed on cloud platforms. 
There is a slight difference in these components. Mobile apps are specifically designed to run on a device's operating system and machine firmware, whilst enterprise applications run via software downloaded from the Web each time it is run. 
Already, a survey by Tata Consultancy Services found that cloud-based applications are 39% of Latin American enterprise applications, 19% of the average large U.S. companies' apps, 12% of European enterprise apps and 28% of Asia-Pacific enterprise apps.
Once HTML5 is approved, companies will no longer worry about hardware or support and will just provide the necessary technology to achieve work goals. 
Evans Data found that 73.4% of mobile developers are using HTML5. With it, one centralized URL will offer everything the user needs no matter which device or from which location they are accessing it from. 
6. security: $60 billion - the amount spent by companies on security tools in 2011 (PwC)
Encompassing all of these technology components is one dominating concept that has been a core consideration for IT managers for decades - security.
As documented in the first five components, enterprise security faces a number of new obstacles brought about by these new innovations. The ethos of the new workspace is that employees can access corporate firewalls from anywhere at any time. This will require significant security protocols to be enforced for out-of-office access and enhanced protection for company firewalls and applications.
Enterprises are falling victim to data breaches that cost them on average $6.75 million per incident. The new workspace must prove that it will not exacerbate this due to issues such as poor governance or lack of malware protection.
Analyst Gartner has predicted that the financial cost of cybercrime will grow 10% annually all the way through to 2016, driven by the continuing discovery of new vulnerabilities. Currently there are 45 million different viruses in circulation, with over 2,000 new ones appearing every day.
Have a look at our new workspace infographic for more on the subject. You can also download the full New Workspace special report here.

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