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Customer service continues to frustrate many consumers as companies struggle to meet their increasingly high expectations. Can chatbots help enterprises meet the demands for immediate attention and first-time resolution? Developers are making chatbots more human-like by implanting personality.
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76 articles

  • The dark web is an increasingly lawless place where cybercriminals trade hacks, passwords and stolen corporate data.
    February 17, 2017
  • IoT on the high seas.
    The maritime industry has been slow to opt into the burgeoning world of the Industrial Internet of Things (IIoT), but 2017 is the year this will change as shipping embraces a smart and connected future.
    January 23, 2017
  • Smart healthcare uses the latest mobile and digital technologies to make advances in eHealth and mHealth systems while also driving the growth of intelligent and connected medical devices.
    December 19, 2016
  • A better place to work
      Redesigning the office space can help companies in their digital transformation. Intelligent design of private and public areas can improve productivity and employee well-being. Here are some practical ideas to make your office smarter and more collaborative.
      November 21, 2016
    • Industry 4.0 – or the fourth industrial revolution
      Industry 4.0 – or the fourth industrial revolution – promises to change manufacturing, supply chain and operations beyond recognition. It will drive deep changes in all functions and divisions of the “industrial enterprise”.
      October 25, 2016
    • Who is spying over your shoulders?
      As organizations invest heavily in shoring up their security solutions to deal with new super threats, they are still falling foul of the most basic form of physical hack: shoulder surfing.
      September 23, 2016
    • Why you need to understand your customers.
      In an increasingly aggressive digital economy, companies that can deliver an excellent customer experience perform better.
      September 23, 2016
    • Putting people at the heart of the digital workspace.
      The growth in computing power, cloud, mobile technology and ubiquitous internet have created digital workspaces, which change the way we work forever. To get the most out of their investment, however, organizations must shift their focus onto the user experience from the technology.
      July 28, 2016


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