Customer service continues to frustrate many consumers as companies struggle to meet their increasingly high expectations. Can chatbots help enterprises meet the demands for immediate attention and first-time resolution? Developers are making chatbots more human-like by implanting personality.
- Redesigning the office space can help companies in their digital transformation. Intelligent design of private and public areas can improve productivity and employee well-being. Here are some practical ideas to make your office smarter and more collaborative.November 21, 2016
- Industry 4.0 – or the fourth industrial revolution – promises to change manufacturing, supply chain and operations beyond recognition. It will drive deep changes in all functions and divisions of the “industrial enterprise”.October 25, 2016
- In an increasingly aggressive digital economy, companies that can deliver an excellent customer experience perform better.September 23, 2016
- The growth in computing power, cloud, mobile technology and ubiquitous internet have created digital workspaces, which change the way we work forever. To get the most out of their investment, however, organizations must shift their focus onto the user experience from the technology.July 28, 2016