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Grupo Indalo

Grupo Indalo
Grupo Indalo
Enhancing customer service across multiple companies and sites

Highlights

 

  • Grupo Indalo owns and manages a group of 95 production and service companies in Argentina
  • A series of acquisitions highlighted the need to enhance network capability to support growth and enable the delivery of excellent customer service across the group
  • We deployed a fully-managed IP telephony network across all sites in Argentina
  • The solution includes management of third-party terrestrial and satellite links, monitoring of network, telephony, hosting and security devices and application acceleration
  • Grupo Indalo now has a reliable, secure, high-performing network, into which new sites and technologies can be rapidly integrated, and has reduced operating costs and enhanced collaboration and customer service
 
"Choosing Orange Business Services as our IT partner has been a wise choice. From the first day, we received Class A engineering support, and this added value is of great use to us. We know we can count on Orange seven days a week."
Gustavo Suarez del Solar, CIO, Grupo Indalo

Issues and challenges

 

Grupo Indalo is a rapidly growing group of 95 production and service companies operating in the energy, infrastructure, services, and food and entertainment industries. From its headquarters in Buenos Aires, the Group has more than 15,000 employees and annual revenues of over $2,000M.

A core brand value across all Grupo Indalo companies is a commitment to excellent customer service. Following a series of acquisitions, the company’s legacy network was impacting operational efficiency. The Group decided to use growth as a catalyst to upgrade its infrastructure technology and ensure the capability to fully support all of its people, companies and sites across Argentina.

Results

  • Voice and telephony
lower
operating costs
 
improved
application performance
 
increased
productivity
 
easy
integration of new technologies
 
The objective

Increase business agility and reduce costs, while creating the technology environment to continue enhancing customer service.

The Orange Business Services solution

 

  • Orange fully-managed IP telephony network across Argentina for all the Group’s sites
  • Management of third-party terrestrial and satellite connectivity links
  • Monitoring of network, telephony, hosting and security devices
  • Engineering support
  • Application acceleration
  • Program and partner management – Cisco, Riverbed

 

 

The benefits

 

The Orange collaboration solution is enabling Grupo Indalo to meet its brand values with a focus on delivering the highest levels of support to customers.

Enhanced service

  • Increased business agility and flexibility
  • Rapid connectivity of new sites

 

Increased visibility

  • Insight into network performance trends
  • More reliable and secure service to the Group

 

Easier management

  • Simplified operations through a single global provider
  • Pro-active support to reduce the impact of any disruptions

 

 

Grupo Indalo
A collaboration solution from Orange that provides enhanced service, increased visibility and easier management is enabling Grupo Indalo to live its brand values with a focus on delivering the highest levels of support to customers. Read more in this interesting case study.
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