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The customer experience explained to

Establishing a multi-channel customer relationship
The points of contact between customers and companies have proliferated. Agents must be able to rely on flexible and upgradable tools, which offer a complete overview of the customer journey.

building an effective customer relationship means:

  • providing your agents with efficient tools that offer a complete overview of customer contacts: knowing the reason for their request and knowing their history, on all communication channels and being able to process requests and ensure relevant and rapid responses
  • enabling interoperable solutions, which are sufficiently flexible to adapt to your medium and long-term IT strategy: cloud-based and managed multi-channel contact center solutions, providing you with very quick access to new applications according to your requirements
  • achieving the best balance between data fluidity and the need for information systems and network security
Power in Partnering: Avaya
Power in Partnering: Avaya
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