contact centers

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our approach

support new channels with standardized, global contact centers

As the main points of interaction for many customers, contact centers perform a crucial function in business. They are instrumental in ensuring customer loyalty and play a vital role in expansion into new markets.

contact centers explained

contact centers explained to

the CEO

differentiation through customer service excellence

Contact centers are vital in helping deliver outstanding customer service. This drives customer loyalty and differentiates your products and services from your competition. We can help you deliver a consistently high level of service worldwide with our comprehensive global contact center portfolio.

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the IT Manager

globally deployed and managed contact centers

Choose our global contact center solutions delivered on premise or from the cloud. Our reliable network and around-the-clock support will keep your contact center operational at all times.

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Sales and Marketing

meet customer needs with flexible contact center services

Manage social media and online channels with our globally supported contact center solutions. This will help you improve customer loyalty and reduce acquisition costs.

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why us for contact centers?

3 reasons to choose Orange Business Services

global coverage

As a global service provider, we implement and support contact center solutions worldwide. This allows us to offer a globally standardized solution, so you can provide a consistent customer experience everywhere you do business
full portfolio

We provide a full range of customer relationship management solutions, including integrated, managed, and cloud-based contact center services. All you need to provide are the agents – when you choose to use agents. For support, we offer a range of related services, such as network connectivity, interactive voice response (IVR), IP telephony and call collection and termination.
integration with Orange VPN

Our contact center services can be fully integrated with our IP VPN services, which allows for a lower-cost solution. It also provides higher quality voice connections because we manage calls end-to-end.