contact centers explained
- differentiation through customer service excellenceContact centers are vital in helping deliver outstanding customer service. This drives customer loyalty and differentiates your products and services from your competition. We can help you deliver a consistently high level of service worldwide with our comprehensive global contact center portfolio.
why us for contact centers?
3 reasons to choose Orange Business Services
As a global service provider, we implement and support contact center solutions worldwide. This allows us to offer a globally standardized solution, so you can provide a consistent customer experience everywhere you do business.
We provide a full range of customer relationship management solutions, including integrated, managed, and cloud-based contact center services. All you need to provide are the agents – when you choose to use agents. For support, we offer a range of related services, such as network connectivity, interactive voice response (IVR), IP telephony and call collection and termination.
integration with Orange VPN
Our contact center services can be fully integrated with our IP VPN services, which allows for a lower-cost solution. It also provides higher quality voice connections because we manage calls end-to-end.