Get a grasp on unified communications #5: social media can be productive
Last year I started a new job. Same company, just a new position. I felt pretty confident that after having been here for a number of years I could jump right into my new role and be off and running.
I was wrong. After years of knowing exactly who I could call for help and when, now I had no idea who the experts were and who could help me when I had a question. To be truthful, I was a little overwhelmed. Where do I begin? Who do I go to for help? Yes, of course, my boss was great. But I couldn’t be bothering him constantly, that wouldn’t be fair to either of us.
What I needed was the ability to find the expert, wherever that expert might be in the company, who could help answer my questions and get me back to being productive. What I needed was a magic tool that would let me see who in my company knew the most about cloud computing, or where the person heading the project was located; what I found was my company’s social network. Combined with unified communications, our enterprise social platform got me to the right person at the right time. And that got me back to productivity…just in time for my review!
January 9, 2013