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CRM

CRM
customer self service
mobile is transforming business
cloud computing and the digital customer experience
Big data sheds light on the true customer experience
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Pages

emerging markets

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Economic rebalancing is certainly moving in favour of Asia Pacific. While Asia has always been a dynamic region witnessing rapid economic growth in the last decade, it’s seen as a back-office of the world when it comes to offshoring /outsourcing. However, the tide is turning today as the...
enterprising business
outside in? Asia is nearshoring to itself?

events

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ServiceNow’s fourth annual Knowledge14 conference was held this week in San Francisco to approximately 6,000 attendees, roughly 2,000 more attendees than last year’s conference in Las Vegas. This interest reflects the growing importance of service management, driven by digitalization and the move t
enterprising business
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collaboration

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To mark our campaign to transform the workspace, we invite our readers to send in a picture of where and how they work. Read on to find out how to enter our fun competition for a chance to win a Pebble Steel smart watch.
enterprising business
collaborative working