Many contact centers have evolved significantly over the past decade, driven in large part by improvements in residential broadband and the migration of specialist contact center software to the cloud. This has allowed more and more contact centers to use virtual agents.
, May 26, 2016
Traditional marketing tactics just don’t cut it with Generation Y, which makes them a tough crowd to sell into and a real challenge for companies looking to set up a life-long relationship with their brands and these young consumers.
, April 1, 2016
Is work fun? If not, why not? Think about the value that’s released when staff get behind a new business proposal, initiative or customer relationship - surely it makes sense to make achieving great results great fun?
, January 7, 2016