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My Service Space
CRM
CRM
First impressions have always counted, but with more communication channels available than ever now, these first impressions are absolutely vital. The modern, technology-savvy consumer is less patient than in the past – 73% of Generation Y consumers say that they will walk away from a company after
According to recent research, 80% of companies believe that they are doing an outstanding job in delivering great customer service. However, the gap between that perception and the reality from the consumer's point of view is quite significant - just 8% of their customers agree.
As consumers, our interactions with companies are changing rapidly. Voice, e-mail, chat, web, social media represent many ways to get in touch with businesses and brands, but there are still big differences in customers’ perceptions of service quality.
High customer satisfaction is key to winning and retaining customers. Without superior service, customers sense immediately when they're not getting the value of something that they've paid for. So, what does this mean? The risks and rewards of customer satisfaction are...
Customer support has always been a challenging task for companies, especially when customer volumes and product SKUs increase. As social media becomes increasingly pervasive, how can companies make their support systems more...
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January 15, 2013in -
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April 25, 2013
We recently announced the global expansion of our cloud-based unified communications offer, Business Together as a Service. The core infrastructure...
mobility
Many people in the mobile industry think mobile payments is not an “if” but a “when”. They believe that mobile phones will become our wallet, replacing cash and plastic. But no single mobile money system has gained the critical mass that it requires to seriously compete with Visa and Mastercard.
Inside Orange
And so we've arrived at the last full week of 2012!
unified communications
the afterglow from our Business Together as a Service global event
We recently announced the global expansion of our cloud-based unified communications offer, Business Together as a Service. The core infrastructure is now distributed across our data centres in Singapore, Frankfurt, Paris and Atlanta with further deployments planned. Is this truly global?
