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CRM

CRM
customer self service
mobile is transforming business
cloud computing and the digital customer experience
Big data sheds light on the true customer experience
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Pages

events

en
ServiceNow’s fourth annual Knowledge14 conference was held this week in San Francisco to approximately 6,000 attendees, roughly 2,000 more attendees than last year’s conference in Las Vegas. This interest reflects the growing importance of service management, driven by digitalization and the move t
enterprising business
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emerging markets

en
Economic rebalancing is certainly moving in favour of Asia Pacific. While Asia has always been a dynamic region witnessing rapid economic growth in the last decade, it’s seen as a back-office of the world when it comes to offshoring /outsourcing. However, the tide is turning today as the...
enterprising business
outside in? Asia is nearshoring to itself?

social media

en
If you're like most of us, you're probably taking some personal time off from work this week. Here at Orange, many people, including myself, are taking a break from work to spend time with family and "recharge the batteries" as my former manager used to say.
enterprising business
the quietest week of the year?