Today’s contact center is far more sophisticated than the call centers of 10 years ago. Customers are now more technically adept, and demand a high degree of service. They are often inclined to go elsewhere if they don’t get it.
, August 21, 2015
Today’s contact centre thrives on speed and efficiency, and efficiency is a product of digitisation. By carefully designing the digital tools available to contact centre agents, companies can have a positive effect customer service metrics.
, June 18, 2015
This infographic shows the growing importance of the digital customer experience
, June 5, 2015
A root and branch overhaul of the way your company delivers tech support seems mandatory as cloud services, connected devices and intelligent system proliferate. Expect the unexpected...
, June 3, 2015
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