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CRM

CRM
customer self service
mobile is transforming business
cloud computing and the digital customer experience
Big data sheds light on the true customer experience
finger pushing the return button (with an e-commerce symbol) on a keyboard

Pages

videoconferencing

en
Recently Orange announced another interconnection for video traffic with T-Systems. This got me thinking about a conversation I had last month with a customer on SIP trunking options for some of their European locations .
enterprising business
network topology diagram

social media

en
If you're like most of us, you're probably taking some personal time off from work this week. Here at Orange, many people, including myself, are taking a break from work to spend time with family and "recharge the batteries" as my former manager used to say.
enterprising business
the quietest week of the year?

unified communications

en
A recent T3iGroup survey suggests interest in Microsoft Lync Enterprise Voice is increasing across the enterprise, confirming recent claims from the analysts at Gartner.
enterprising business