First impressions have always counted, but with more communication channels available than ever now, these first impressions are absolutely vital. The modern, technology-savvy consumer is less patient than in the past – 73% of Generation Y consumers say that they will walk away from a company after
, January 15, 2013
According to recent research, 80% of companies believe that they are doing an outstanding job in delivering great customer service. However, the gap between that perception and the reality from the consumer's point of view is quite significant - just 8% of their customers agree.
, January 14, 2013
As consumers, our interactions with companies are changing rapidly. Voice, e-mail, chat, web, social media represent many ways to get in touch with businesses and brands, but there are still big differences in customers’ perceptions of service quality.
, October 17, 2012
High customer satisfaction is key to winning and retaining customers. Without superior service, customers sense immediately when they're not getting the value of something that they've paid for. So, what does this mean? The risks and rewards of customer satisfaction are...
, July 23, 2012
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April 25, 2013
We recently announced the global expansion of our cloud-based unified communications offer, Business Together as a Service. The core infrastructure...