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CRM

CRM
customer self service
mobile is transforming business
cloud computing and the digital customer experience
Big data sheds light on the true customer experience
finger pushing the return button (with an e-commerce symbol) on a keyboard

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Last year I started a new job. Same company, just a new position. I felt pretty confident that after having been here for a number of years I could jump right into my new role and be off and running.
connecting technology
social media can be productive

cloud & data center

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Customer experience – it’s at the heart of everything that is driving business thinking forward right now. And one of the key areas of the customer experience is digital transformation, the business dynamic that can help organizations to properly address all customer need through technology. To...
connecting technology
digital tranformation in action

mobility

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The Southeast Asian nation has always been something of a technology trendsetter, particularly where mobile is involved. But today sees South Korea trialling ultrafast 5G with a view to rolling it out around the country – and setting its sights on becoming the next Silicon Valley too.
connecting technology