your customers want what they want, when, where and how they want it
Self-service is essential to the digital customer experience. With more people accessing the Web using mobile devices than PCs, your customers expect to get what they want from your company through a plethora of digital touchpoints.
, July 9, 2014
the digital customer journey is transforming multiple industries
Mobile devices are changing consumer habits, transforming the customer journey into a more complex multichannel (or even omnichannel) process, in which they use different digital touchpoints as they decide to buy products or services.
, July 8, 2014
The cloud is continuing its relentless march into contact centers in 2014, according to recent research from IDC
The cloud is continuing its relentless march into contact centers in 2014. According to recent research from IDC, the majority of enterprises in the US are already either using or evaluating a cloud contact center solution.
, July 4, 2014
The differences between businesses’ perception of customer experience and the experience customers actually have matters a great deal because up to a third of customers quit if they’re unhappy. Big data can help.
, June 30, 2014
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