For many, artificial intelligence (AI) still conjures up images of science fiction movies and robots becoming too intelligent for their own good and eventually deciding to take over the world because the human race is no longer up to the task.
, May 12, 2017
Many contact centers have evolved significantly over the past decade, driven in large part by improvements in residential broadband and the migration of specialist contact center software to the cloud. This has allowed more and more contact centers to use virtual agents.
, May 26, 2016
Traditional marketing tactics just don’t cut it with Generation Y, which makes them a tough crowd to sell into and a real challenge for companies looking to set up a life-long relationship with their brands and these young consumers.
, April 1, 2016