Sorry, you need to enable JavaScript to visit this website.

CRM

CRM
customer self service
mobile is transforming business
cloud computing and the digital customer experience
Big data sheds light on the true customer experience
finger pushing the return button (with an e-commerce symbol) on a keyboard

Pages

emerging markets

en
Economic rebalancing is certainly moving in favour of Asia Pacific. While Asia has always been a dynamic region witnessing rapid economic growth in the last decade, it’s seen as a back-office of the world when it comes to offshoring /outsourcing. However, the tide is turning today as the...
enterprising business
outside in? Asia is nearshoring to itself?

unified communications

en
It’s a matter of survival. At a certain point, you have to know when to cut the cord. That’s what my mother told me a long time ago, though I’m not sure how well she managed on her end :-).
enterprising business
the end of landlines: time to cut the cord!

social media

en
If you're like most of us, you're probably taking some personal time off from work this week. Here at Orange, many people, including myself, are taking a break from work to spend time with family and "recharge the batteries" as my former manager used to say.
enterprising business
the quietest week of the year?