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Emerging markets

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Businesses in the Association of Southeast Asian Nations (ASEAN) feel they are facing significant barriers in their digital transformation.
Connecting technology

CRM

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Many contact centers have evolved significantly over the past decade, driven in large part by improvements in residential broadband and the migration of specialist contact center software to the cloud. This has allowed more and more contact centers to use virtual agents.
Connecting technology

Security

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Increasing cyber-criminality puts companies at risk of hacking, data breaches or other compromise. In the worst-case scenario, companies can be put out of a business by a security breach, but many losses are much less. For companies looking to mitigate this risk, how can they work out the true cost.
Connecting technology
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