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Global partnership for unified communications, contact center and data networking solutions
Through a global partnership, Orange Business Services and Avaya jointly sell and deliver state-of-the-art unified communications, contact center and data networking solutions to multinational companies. We help you gain maximum value from unified communications and enhanced customer relationship management.

With added consulting, implementation and ongoing managed services support from Orange, you can make the most of your existing investments while mitigating any risks associated with moving to new technology. What’s more, you’ll have a single, global point of contact, simplifying vendor management and reducing administrative costs.


customer benefits


Orange and Avaya share a commitment to understanding your business objectives and communications challenges. Whether moving smoothly through a merger or acquisition, controlling costs, enabling workforce mobility or improving customer service levels, we have the experience to help you achieve your objectives in today’s competitive business environment.

  • lower cost, feature-rich telephony, unified communications and contact center applications
  • unparalleled reach wherever you do business
  • protection of existing investments through support of TDM and IP PBX
  • mitigated risk and getting the most out of new technology
  • simplified sourcing by reducing the number of external suppliers
  • single, global point of contact



partner certifications


Orange is an Avaya Global Certified Partner; we are fully Sales Authorization certified in 22 countries for the main Avaya core solutions: unified communications, contact center, small and medium enterprise communications (SMEC) and networking.

We hold around 380 sales and design credentials and 250 implement and maintain credentials across all Avaya solutions.

In addition, we are Platinum certified in Western Europe, Gold in India, and Silver in Russia, Singapore and the U.S. Orange is also co-delivery certified in Europe, the Middle East and Africa and Asia Pacific, which allows us to purchase Avaya co-delivery support services for the products for which we hold support certifications.



customer case study: financial services organization


When a multinational corporation wanted to move to IP-based telephony and out-task the management of the new infrastructure in the process, Orange stepped up.  Today, Orange provides and manages thousands of Avaya IP phones and Contact Center agent positions in dozens of countries around the world as a fully managed service. In return, the customer has lowered costs and increased employee productivity, while returning its operational organization to more business-focused activities.


products and services using Avaya technology


about Avaya

the company

Avaya is a recognized innovator and leading global provider of secure and reliable IP telephony, contact center, real-time business collaboration and communications solutions.

state-of-the-art communications

enterprises of all sizes depend on Avaya for state-of-the-art communications applications and services that improve efficiency, collaboration, customer service and competitiveness


worldwide recognition

Avaya has achieved worldwide leadership recognition for its telephony, unified communications and contact center products

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