False! Although large/outsourcing projects can help our clients do better business and achieve significant savings on their telecom spends, they are not just about products. They are about change management, complex project management and service. Refer to our golden rules sections for details.

Correct! Large/Outsourcing projects are end-to-end service solutions aimed at solving our cllients' issues and helping them do better business by letting them concentrate on their core business and their own customers. By choosing a Large/Outsourcing project approach clients free more time to serve their own clients better.

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False! Asset transfer in an option in large/outsourcing project. There are cases in which clients only want the service to be outsourced.

True! In large/outsourcing project, clients may choose to either retain or transfer some or even the entirety of their assets. Asset transfer can also, under certain conditions, encompass staff transfer. When human assets are tranferred to a service provider, the few managers remaining within the client's organisation in charge of interfacing with the new service provider are called the 'retained organisation'.

False! Asset transfer can be an option, but there is no obligation for a client to transfer its assets to a service provider.

False! A service provider in a large/outsourcing never can work on its own on a global deal. For instance, in countries where telecommunications are still state-owned, the service provider will have no other choice but working through the official service provider.

False! Third party vendors and alliance partners are actually very useful because they can complement the service provider's offering and vice versa. No modern large/outsourcing deal can be carried out without third party vendors and alliance partners. It is actually part of a service provider's job to manage this kind of relationships.

True! Seasoned large project/outsourcing service providers actually plan migrations and transitions of the client's contract to the best of their clients' interests. This includes thorough contract and third-party contract management. Managing third party vendors is part of the daily life of an outsource or a large project.

False! In large/outsourcing contracts, clients are actually charged against their actual baseline minus the savings that are being negotiated with the client within False! the framework of the master agreement. This flat fee is actually charged against a given scope of work on which both client and service provider agree before signing the agreement. Any change of scope might actually impact this flat fee, but as a matter of fact the client will be able to predict its telecoms spend in a much better manner by going through a large/outsourcing project with a service provider.

Correct! Large/outsourcing projects generally span over a five to seven year period. The customer baseline is assessed in a joint opportunity assessment or through the due diligence process prior to the contractual phase. Any change of scope might actually impact the agreed base, but as a matter of fact the client will be able to predict its telecoms spend in a much better manner by going through a large/outsourcing project with a service provider.

False! Much as mainly clients might regret it, good service provision never comes for free. As experience has told us many many times, clients usually value better what they are paying for at the right price rather than what they are getting for free. A large/outsourcing project is a better means of paying the right price for the right kind of service, and the master service agreement is the ideal way of keeping tabs on a single service provider in charge of delivering the service from end to end, whoever actually provides the service in the first place.

False! Not entirely true! better cost control is probably the most obvious reason why a client will want to embark in a large/outsourcing project with a service provider. However this is not the only benefit which can be derived from such a project. Better predictability of spending, service improvement and also an increased capacity for innovation some of the benefits of the client can expect from a large/outsourcing project.

Not entirely true! Whereas it is true that savings come on top of the agenda for a False! large/outsourcing project, but also improved quality of service and predictability of the spending for instance, it is not true that innovation cannot be included in a large/outsourcing project. Mechanisms exist (entitled joint innovation programs) whereby innovation can be incorporated in that kind of projects that are for enabling a client to prepare for the future and avoid being stuck with the same technology for a long period of time.

True! A large/outsourcing project is perfect for helping control costs and also help clients improve the quality of service and predictability of the spending for instance. And it is also possible to add mechanisms in such contracts whereby innovation can enable a client to prepare for the future and avoid being stuck with the same technology for a long period of time. This mechanism (entitled the joint innovation program is thoroughly described on our Orange Business website and in the official whitepaper for joint innovation developed by Orange Business Services (check the knowledge centre).

True! The due diligence phase is actually an audit whereby the future service provider we look into the current contracts at client and will analyse it is current baseline (please check the glossary for details on the vocabulary specific to large/outsourcing projects).

False! The due diligence is an audit phase in which the clients current baseline will be studied by the service provider in order to evaluate scope of the future project.

False! The due diligence is an audit phase in which the clients current baseline will be studied by the service provider in order to evaluate scope of the future project. However, the due diligence phase is also an opportunity for a client to evaluate how proactive the future service provider will be by observing the way that his staff is working during this due diligence period.

True! In large/outsourcing projects, service providers act as single points of contact, also known as one-stop shopping on behalf of their clients. Whenever required, the service provider will have to liaise with third party providers (be they operators or other) in order to deliver the end to end service. Thanks to the master service agreement and the large/outsourcing project framework, the mechanism behind the delivery of the service will be totally transparent to the client who will only have to deal with just one service provider.

False!

False!